Terms & Conditions

These Terms & Conditions govern every project, retainer, and procurement executed by LabSity Technologies Nigeria Limited ("LabSity", "we", "us"). They are published to support partners, payment processors (Paystack and Flutterwave), and clients who require contractual transparency.

1. Scope of services

• Services include software engineering, biometric enrollment, ICT procurement, advisory retainers, and managed support.
• Each engagement starts with a statement of work detailing deliverables, acceptance criteria, and compliance artefacts.
• Change requests outside the agreed scope require written approval and a revised cost/timeline.

2. Fees, invoicing, and payment channels

• Invoices reference Nigerian Naira (NGN) unless cross-border settlements are agreed in writing.
• Payments can be completed via Paystack (web checkout, bank transfer, POS) or Flutterwave (upon reactivation) for card, virtual account, or multi-currency acceptance.
• Proof of payment must be shared within 24 hours so projects can be scheduled on the deployment calendar.

3. Timelines and delivery

• LabSity provides a delivery calendar and status report that highlights milestones, blockers, and pending approvals.
• Client feedback is required within two business days to keep agile sprints or enrollment drives on schedule.
• Where site access or hardware is delayed, LabSity may pause delivery until prerequisites are complete.

4. Data protection & confidentiality

• All client data, biometric records, and documents are stored within encrypted repositories hosted in Kano State data centre with AWS eu-west-2 backups.
• Information shared with payment partners is limited to the minimum necessary for compliance (e.g., CAC filings, bank statements, governance reports).
• Employees and contractors sign confidentiality agreements and undergo background screening.

5. Refunds & cancellations

• Refund logic follows the published Refund & Cancellation Policy.
• Where procurement items have been ordered, OEM restocking fees and logistics charges are deducted from the refundable balance.
• Approved refunds are processed through the original payment channel (Paystack or Flutterwave) within five business days.

6. Compliance with payment processors

• LabSity consents to provide updated Know Your Business (KYB) and Know Your Customer (KYC) documents to Paystack and Flutterwave on request.
• Any suspension or investigation by a payment partner must be communicated to LabSity immediately to avoid service disruption.
• We maintain detailed logs of settlements, chargebacks, and refunds accessible via status dashboard.

7. Liability

• LabSity is liable only for direct damages up to the value of the fees paid for the affected statement of work.
• We are not responsible for indirect damages, loss of profits, or issues caused by third-party infrastructure outside our control.
• Clients must maintain appropriate insurance for assets installed onsite.

Questions? Email info@labsitytech.com.ng or call +234 814 910 9914. The latest signed PDF can be requested via the same channels.