Refund & cancellation policy

Policy effective date: 01 November 2025. This policy covers all projects delivered by LabSity Technologies Nigeria Limited, including digital services, biometric enrollment, advisory retainers, and hardware procurement.

1. Digital product & advisory services

• Upfront payments are refundable within 14 days if no development sprint has been executed.
• After sprints begin, refunds are prorated based on completed milestones documented in the status report.
• Change requests outside the approved scope are quoted separately and are non-refundable once accepted.

2. Biometric enrollment operations

• Deposits secure equipment mobilisation; cancellation 7 days before kickoff attracts no fee.
• Cancellation within 7 days attracts a 20% restocking/logistics fee.
• Captured data remains the property of the client and will be transferred via encrypted media upon settlement.

3. ICT procurement

• Hardware orders can be cancelled before OEM purchase orders are issued.
• After OEM confirmation, refunds exclude logistics and OEM restocking charges (typically 15%).
• Warranty claims follow the manufacturer’s policy. LabSity facilitates the process at no additional charge.

Request workflow

1. Email finance@labsitytech.com.ng with the project name, invoice number, and reason for the refund.
2. The finance desk responds within one business day with the computed refundable amount and supporting statement.
3. Approved refunds are processed within 5 business days via the original payment channel (Flutterwave, bank transfer, or Sterling Bank draft).